- Goods should be claimed at the point of purchase or directly at the manufacturer’s P.P.U.H.TECHNET along with the necessary documents:
- A completed warranty document
- Proof of purchase / receipt or invoice /
- Complaint will be inquired into under the condition the claimed product has been cleaned
- The claimed product should be properly protected against transport damage, e.g. by means of an original cardboard package
- The claimed product should be delivered with the warranty document to the point of purchase or directly to the manufacturer
- Within 14 days the manufacturer will analyze and validate complaint:
- In case of admitting a complaint, guarantor will contact the purchaser by telephone or e-mail, agreeing on the type of damage and precise timing of repair, or sending a product free from defects on manufacturer’s own expense to a purchaser or the relevant point of purchase
- In case of certifying a groundless complaint by the manufacturer, the claimed product will be sent back on purchaser’s expense to a previously agreed shipment destination
- Making a complaint does not discharge a purchaser from settling a payment for goods
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